When Kevin and I talk about WL Gore, one of our favorite companies, many of the participants in our programs wonder how such a non-hierarchical firm works in practice. Our friend and colleague Ben Bensaou turned us on to this fascinating video about Ideo, one of the world’s leading design firms. One of its most […]
Kevin and I devoted considerable attention in our book to the issue of hierarchy in organizations. We argue that the presence of steep hierarchy can impede the flow of signals from customers, suppliers and other collaborators. It can also lead to perhaps the greatest sin of all in management–decision making by opinion, and not by […]
The Blue Line Imperative: What Managing for Value Really Means